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At least 12 characters, with upper, lower, and a number.
Filed under your name. Nobody is notified — this doesn't email a customer.
Fix details, root cause, where to look next. Stored separately from the customer thread.
Replies here notify the person who filed the ticket.
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Referral contact details and where they are in the pipeline.
Internal only — customers never see this.
Leave amounts blank to describe services under a single subtotal, as on INV-003.